Dmitry - 2/14/2023 11:22:31 AM
Before you decide to work with PlayerUp and their "amazing" middleman services, please consider the following:
1.) In terms of customer support... They have no support. Questions? Ignored. Payment delay? That's your problem. Got scammed? Skill issue.
2.) Do not under any circumstances provide them with your personal information, especially with any copies of your ID. It will be revealed, posted on their site and used against you without your permission.
3.) If you leave any negative reviews or mention their service in a bad way: first you will be asked to remove it as they only handle support on their own site, and somehow it disturbs their work. They will try to sway you with the promises of payment. Then they will cancel your payment without your approval because you refuse to work with them. They will now try to manipulate you into deleting any negative reviews to "restore" your payment. Next, they will post every piece of your personal information that they have to blackmail you. You will be branded as a scammer and a fraud without any proof from their side.
4.) The best solution that they could provide in my situation was claiming my account from the publisher after I sold it two years ago, which basically means that they screw over both the seller and the buyer. So think very carefully before using their service to buy accounts too.
Now about my case. I sold my account two years ago, but still haven't received my money. And I never will as I am now branded a fraud on their site, my personal information is revealed, and my transaction is cancelled. Before this, I tried contacting their live chat and support numerous times, and had several two-hour long sessions in their live chat. I also tried to get any updates to my situation in the main ticket and three others.
No response since the beginning, where they post about issues with their bank and publishers. They had a main thread about it, but it stopped updating very soon and got deleted shortly after. Total radio silence since then. Until I wrote to them about my negative reviews of their service as a last resort. That and the following conversation was mostly done as a joke, just to get their attention, as I have already lost any hope to receive my money. Got instant response and the situation unfolded just as I described in point 3. At this point I don't care about money, my illegally revealed personal information or their accusations. It is about sending the message and warning to any possible users or even victims of this dishonest sorry excuse of a middleman service. Even if there really is a serious issue with their bank, the way that they handle any negativity about them, how they treat their users, customers and their private information is simply atrocious, illegal and unprofessional. If you are looking for a place to sell or to buy accounts, this is definitely not a good one, avoid PlayerUp at any cost. Thank you for coming to my Ted Talk.