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Call Center Simulation using Contact Routing Simulator

The main product of Abstract Micro Systems is the Contact Routing Simulator, a software program for modeling and simulating the routing of call traffic within a call center or several call centers. The program uses Microsoft EXCEL for its user interface.
Categories: Business, Information Technology
Topics: abstract micro systems, acd simulation, acd simulator, call center simulation, call center simulator, contact routing simulator, tom potter

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